19 days old

Web Support Specialist

Weill Cornell Medical College
New York, NY 10007
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Position Summary



The Web Support Specialist is primarily responsible for updating and maintaining websites, supporting the content management systems \(CMS\) for Weill Cornell Medicine, and resolving end\-user issues\. The Web Support Specialist participates in all aspects of website design and development as well as training and go\-live support\. This position works directly with management and other team members on a variety of projects to help the Web Communications team meet short\- and long\-term goals\.



Job Responsibilities



+ Works with the online service request queues and interdepartmental service requests to triage and resolve customer website change requests and incidents to departmental standards\. Maintains high levels of customer satisfaction\.

+ Teams with other functional areas to manage the resolution of cases that involve multiple areas of technical expertise\.

+ Participates in aspects of the website development and implementation as needed to support site launches, application go\-lives and upgrades\. Participates in quality assurance process for all site launches\.

+ If needed, performs on\-call \(off hours\) duties, which include but are not limited to the monitoring of email, participating in group calls, and liaising with other team members for the timely resolution of high priority issues\.

+ Consistently checks completed work requests for accuracy and quality\.

+ Maintains a level of technical proficiency to satisfactorily perform functions associated with the position



Education



+ Bachelor's Degree in related field



Experience



At least 1\-year experience in web editing, web development, CMS, and web design\.



At least 1\-year experience providing application support and professional services in a healthcare specialty, business, education or relevant field\.



Knowledge, Skills and Abilities



+ Ability to work with others in a multi\-functional team\.

+ Attention to detail, patience, and a positive, customer\-centric attitude are all also required\.

+ Strong verbal and written communications and interpersonal skills\.

+ Demonstrated ability and enthusiasm to develop proficiency with unfamiliar tool sets\.



Licenses and Certifications



Working Conditions/Physical Demands



Ability to work off\-hours and weekends for go\-lives, testing and emergencies is required\.



Light travel between office locations, primarily within NYC is required\.



Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity Employer\. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information\.
Posted: 2019-07-30 Expires: 2019-08-30

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Web Support Specialist

Weill Cornell Medical College
New York, NY 10007

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