7 days old
2018-08-082018-09-06

Technical Support Specialist I - Midtown

Devry University
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  • Job Code
    2018-99401
Careers Center | Technical Support Specialist I - Midtown
  • Technical Support Specialist I - Midtown

    Location US-NY-Manhattan
    Job ID
    2018-99401
    Institution
    DeVry University
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Opportunity at a Glance

    The Technical Support Specialist I will provide entry-level support for the campus and associated campuses/remote locations as a Tier I support professional. The Technical Support Specialist I will perform end-user support duties, maintain and support campus devices, and assist students and faculty with utilizing technology.

    Responsibilities

     

    • Maintain all operational aspects of all desktop/laptops, peripheral devices, and communications equipment.
    • Test computers and ensure systems are functional.
    • Install software updates as directed.
    • Troubleshoot support issues, log issue into Remedy Incident Management System, and escalate as necessary.
    • Performs regular maintenance and upgrade of computer equipment.
    • Physical set up of computers and software.
    • Assist with the local Help Desk; provide support for students, faculty, and staff.
    • Assist with password resets requests.
    • Perform support tasks for classroom and lab equipment.
    • Completes other duties as assigned.

    Qualifications

     

    • Associate’s degree in a technical field pred.
    • 1 year experience with help desktop or technical experience.
    • A+ certification desired.
    • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
    • Basic PC troubleshooting skills.
    • Hardware/Software installation in a network environment.
    • Entry level experience with networking, data, and voice systems.
    • Basic knowledge of printer troubleshooting and repair.
    • Experience with classroom equipment a plus.
    • Ability to work independently with minimal supervision.
    • Ability to follow standards and procedures.
    • Customer service focused.
    • Excellent interpersonal skills with the ability to communicate and work with customers in a professional manner.
    • This position may require occasional evening and weekend work.
    • Ability to lift up to 50 lbs.


    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for ing for this outstanding opportunity today.

    Who We Are

    Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.

     

    We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.

     

    We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.

     

    If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to for a position today.

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