26 days old

Program Student Support Specialist, Categorical

Mission Viejo, California 92692
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  • Job Type
    Employee
  • Job Status
    Full Time

Saddleback College

Program Student Support Specialist, Categorical

Initial Screening Date09/03/2019

 

Pay Range:131- starting salary at $5282 per month.

 

Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

 

PLEASE NOTE: In order to be considered for this opening, you must apply through the District website at https://jobs.socccd.edu

 

Summary Description:

Under direction from assigned Adult Education supervisory or management staff, performs a variety of highly responsible and specialized duties including assisting with the coordination, planning and implementation of program activities and disseminating program information to students; recruit and interview students to form program cohort; track and monitor students in the program through regular contact; provide support to program cohort students such as referral to academic support and academic counseling; coordinate with college administration, faculty, counselors, outreach, and other program partners; ensure compliance with District and College policies and applicable state and federal laws and regulations related to College functions.

 

Distinguishing Characteristics:

This class is distinguished from similar classifications in that positions assigned to this class are categorically funded, not financed by District funds.

 

Knowledge of:

• Basic public information, public speaking, community relations, and marketing principles and practices.

• Principles and procedures used in outreach efforts.

• Student recruitment and retention strategies and techniques.

• Methods and techniques used in conducting promotional and information sessions for current and prospective students.

• Paraprofessional guidance techniques used to assist students.

• Operational characteristics, services, and activities of the functions, programs, and operations of the assigned program area.

• Pertinent federal, state, and local laws, codes, and regulations.

• Confidentiality requirements when dealing with personal and sensitive student information.

• Principles, practices and procedures of fiscal, statistical, and administrative research and report preparation.

• Statistical procedures and mathematical concepts.

• Principles, practices, and procedures of business letter writing and report preparation.

• Recordkeeping methods and procedures.

• Principles and practices used to establish and maintain files and information retrieval systems.

• Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, email, and databases.

• Work organization principles and practices.

• Interpersonal skills using tact, patience, and courtesy.

• Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.

• English usage, grammar, spelling, punctuation, and vocabulary.

 

Ability to:

Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.

• Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.

• Perform responsible and difficult specialized duties involving the use of independent judgment and personal initiative.

• Participate in planning, developing, organizing, coordinating, implementing, directing, and evaluating comprehensive outreach programs for assigned program.

• Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.

• Maintain current knowledge of Student Services programs for a community college.

• Participate in the preparation and administration of budgets for assigned program areas.

• Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.

• Work effectively with others to achieve common goals including student recruitment and retention.

• Analyze problems, identify alternative solutions, and project consequences of proposed actions and implement recommendations.

• Collect, compile, and analyze detailed data related to assigned functions.

• Prepare oral and written reports and recommendations.

• Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.

• Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of procedures and policies; effectively present information in person or on the telephone to students, staff, or the public.

• Implement and maintain filing and record-keeping systems.

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.

• Independently compose and prepare correspondence and memoranda.

• Plan and organize work to meet schedules and changing deadlines.

• Establish goals and timetables to meet program needs.

• Work within the policies, functions, and requirements of area of assignment.

• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

• Adapt to changing technologies and learn functionality of new equipment and systems.

• Use correct English usage, grammar, spelling, punctuation, and vocabulary.

• Demonstrate interpersonal skills while using tact, patience and courtesy.

• Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Assess academic difficulties and develop appropriate remedies. 

• Evaluate and assess effectiveness of student support intervention. 

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Use sound judgment in recognizing scope of authority.

• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Requirements

Saddleback College

Program Student Support Specialist, Categorical

Initial Screening Date09/03/2019

 

Pay Range:131- starting salary at $5282 per month.

 

Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

 

PLEASE NOTE: In order to be considered for this opening, you must apply through the District website at https://jobs.socccd.edu

 

Summary Description:

Under direction from assigned Adult Education supervisory or management staff, performs a variety of highly responsible and specialized duties including assisting with the coordination, planning and implementation of program activities and disseminating program information to students; recruit and interview students to form program cohort; track and monitor students in the program through regular contact; provide support to program cohort students such as referral to academic support and academic counseling; coordinate with college administration, faculty, counselors, outreach, and other program partners; ensure compliance with District and College policies and applicable state and federal laws and regulations related to College functions.

 

Distinguishing Characteristics:

This class is distinguished from similar classifications in that positions assigned to this class are categorically funded, not financed by District funds.

 

Knowledge of:

• Basic public information, public speaking, community relations, and marketing principles and practices.

• Principles and procedures used in outreach efforts.

• Student recruitment and retention strategies and techniques.

• Methods and techniques used in conducting promotional and information sessions for current and prospective students.

• Paraprofessional guidance techniques used to assist students.

• Operational characteristics, services, and activities of the functions, programs, and operations of the assigned program area.

• Pertinent federal, state, and local laws, codes, and regulations.

• Confidentiality requirements when dealing with personal and sensitive student information.

• Principles, practices and procedures of fiscal, statistical, and administrative research and report preparation.

• Statistical procedures and mathematical concepts.

• Principles, practices, and procedures of business letter writing and report preparation.

• Recordkeeping methods and procedures.

• Principles and practices used to establish and maintain files and information retrieval systems.

• Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, email, and databases.

• Work organization principles and practices.

• Interpersonal skills using tact, patience, and courtesy.

• Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.

• English usage, grammar, spelling, punctuation, and vocabulary.

 

Ability to:

Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.

• Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.

• Perform responsible and difficult specialized duties involving the use of independent judgment and personal initiative.

• Participate in planning, developing, organizing, coordinating, implementing, directing, and evaluating comprehensive outreach programs for assigned program.

• Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.

• Maintain current knowledge of Student Services programs for a community college.

• Participate in the preparation and administration of budgets for assigned program areas.

• Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.

• Work effectively with others to achieve common goals including student recruitment and retention.

• Analyze problems, identify alternative solutions, and project consequences of proposed actions and implement recommendations.

• Collect, compile, and analyze detailed data related to assigned functions.

• Prepare oral and written reports and recommendations.

• Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.

• Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of procedures and policies; effectively present information in person or on the telephone to students, staff, or the public.

• Implement and maintain filing and record-keeping systems.

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.

• Independently compose and prepare correspondence and memoranda.

• Plan and organize work to meet schedules and changing deadlines.

• Establish goals and timetables to meet program needs.

• Work within the policies, functions, and requirements of area of assignment.

• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

• Adapt to changing technologies and learn functionality of new equipment and systems.

• Use correct English usage, grammar, spelling, punctuation, and vocabulary.

• Demonstrate interpersonal skills while using tact, patience and courtesy.

• Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Assess academic difficulties and develop appropriate remedies. 

• Evaluate and assess effectiveness of student support intervention. 

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Use sound judgment in recognizing scope of authority.

• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Posted: 2019-08-20 Expires: 2019-09-19

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Program Student Support Specialist, Categorical

SADDLEBACK COLLEGE
Mission Viejo, California 92692

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