28 days old

Program Student Support Specialist, Categorical-Bilingual (Spanish)

Mission Viejo, California 92692
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  • Job Type
  • Job Status
    Full Time

Saddleback College

Program Student Support Specialist, Categorical-Bilingual (Spanish) 

Initial Screening Date10/07/2019


Pay Range:131- starting salary $5,282 per month. Plus 2% Bilingual Stipend.

This position requires the ability to regularly and routinely speak, read, and write in Spanish.


Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).


PLEASE NOTE: In order to be considered for this opening, you must apply through the District website at https://jobs.socccd.edu


Summary Description:

Under direction from assigned supervisory or management staff, performs a variety of highly responsible and specialized duties including assisting with the coordination, planning and implementation of program activities and disseminating program information to students; recruit and interview students to form program cohort; track and monitor students in the program through regular contact; provide support to program cohort students such as referral to academic support and academic counseling; coordinate with college administration, faculty, counselors, outreach, and other program partners; ensure compliance with District and College policies and applicable state and federal laws and regulations related to College functions.


Distinguishing Characteristics:

This class is distinguished from similar classifications in that positions assigned to this class are categorically funded, not financed by District funds.



Knowledge of:

• Basic public information, public speaking, community relations, and marketing principles and practices.

• Principles and procedures used in outreach efforts.

• Student recruitment and retention strategies and techniques.

• Methods and techniques used in conducting promotional and information sessions for current and prospective students.

• Paraprofessional guidance techniques used to assist students.

• Operational characteristics, services, and activities of the functions, programs, and operations of the assigned program area.

• Pertinent federal, state, and local laws, codes, and regulations.

• Confidentiality requirements when dealing with personal and sensitive student information.

• Principles, practices and procedures of fiscal, statistical, and administrative research and report preparation.

• Statistical procedures and mathematical concepts.

• Principles, practices, and procedures of business letter writing and report preparation.

• Recordkeeping methods and procedures.

• Principles and practices used to establish and maintain files and information retrieval systems.

• Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, email, and databases.

• Work organization principles and practices.

• Interpersonal skills using tact, patience, and courtesy.

• Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.

• English usage, grammar, spelling, punctuation, and vocabulary.


Ability to:

Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.

• Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.

• Perform responsible and difficult specialized duties involving the use of independent judgment and personal initiative.

• Participate in planning, developing, organizing, coordinating, implementing, directing, and evaluating comprehensive outreach programs for assigned program.

• Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.

• Maintain current knowledge of Student Services programs for a community college.

• Participate in the preparation and administration of budgets for assigned program areas.

• Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.

• Work effectively with others to achieve common goals including student recruitment and retention.

• Analyze problems, identify alternative solutions, and project consequences of proposed actions and implement recommendations.

• Collect, compile, and analyze detailed data related to assigned functions.

• Prepare oral and written reports and recommendations.

• Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.

• Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of procedures and policies; effectively present information in person or on the telephone to students, staff, or the public.

• Implement and maintain filing and record-keeping systems.

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.

• Independently compose and prepare correspondence and memoranda.

• Plan and organize work to meet schedules and changing deadlines.

• Establish goals and timetables to meet program needs.

• Work within the policies, functions, and requirements of area of assignment.

• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

• Adapt to changing technologies and learn functionality of new equipment and systems.

• Use correct English usage, grammar, spelling, punctuation, and vocabulary.

• Demonstrate interpersonal skills while using tact, patience and courtesy.

• Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Assess academic difficulties and develop appropriate remedies. 

• Evaluate and assess effectiveness of student support intervention. 

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Use sound judgment in recognizing scope of authority.

• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.


Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:



Equivalent of Bachelor’s degree from an accredited college or university with major course work in sciences, social sciences, liberal studies, communications, education, counseling, or a closely related field.



Five years of increasingly responsible administrative and programmatic experience including three years of responsible student services, case management, outreach, or other directly related work experience, preferably in an institution of higher education, including experience in a lead or supervisory capacity


License or Certificate:

A valid California driver’s license and proof of insurability is required to drive a District or personal vehicle to other locations, such as local high schools, to conduct work.


To Apply:

Please visit the District’s Employment Opportunities website at https://jobs.socccd.edu for a detailed job description, to learn more about the District and to complete an on-line application.  


NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.  



Posted: 2019-09-24 Expires: 2019-10-24

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Program Student Support Specialist, Categorical-Bilingual (Spanish)

Mission Viejo, California 92692

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