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Patient Navigator

Weill Cornell Medical College

New York, NY
Weill Cornell Medical College
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Job Details

Position Summary

Under direct supervision, the Patient Navigator assists with identifying, tracking and resolving health quality gaps in an effort to improve quality and comprehensiveness of patient care service provided and to alert the care management team of opportunities using health plan and EPIC electronic health record information

Job Responsibilities

+ Schedules patient appointments\. Utilizes tools within the practice management system to expedite the appointment scheduling process\.

+ Locates patients assigned to the care management team, completes and updates information on gaps in care and links patients to care by making follow up appointments and referrals to services\.

+ Maintains internal databases, spreadsheets, lists and files related to Care Management and gaps in care\.

+ Assesses barriers to care and arranges for resolution of these challenges\.

+ Delivers direct and concrete services to patients to ensure retention in primary and specialty care\.

+ Identifies patients in need of intensive case management and notifies clinical case manager and supervisor\.

+ Makes appointment reminder calls in an effort to increase compliance with medical appointments and routine screenings\.

+ Documents progress in the electronic medical record system and other information systems\.


+ High School Diploma


Approximately 2 years of experience in healthcare setting interfacing with patients, identifying needs and resolving access problems

Knowledge, Skills and Abilities

+ Experience using clinical or practice management information management systems\.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer\.
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