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Operations Manager

Weill Cornell Medical College

New York, NY
Weill Cornell Medical College
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Job Details

Position Summary

Under guidance, is responsible for the administrative, financial and operational management of the department

Job Responsibilities

+ Oversees workload/portfolio allocation and reallocation of support staff and/or direct reports as needed\.

+ Ensures that staff is properly trained on functional responsibilities\. Develops training guides and job aides to support this objective\.

+ Monitors levels of quality of service as measured by satisfaction surveys, customer comments and direct observation\. Recommends strategies that are responsive to quality of service needs\.

+ Identifies, tracks and shares with leadership key unit performance management metrics\.

+ Ensures data accuracy and integrity within relevant systems as necessary\.

+ Serves as a subject matter expert on relevant systems as needed and takes lead or oversees any system updgrades or integrations\.

+ Assists management and leadership teams with identifying and initiating improvements to enterprise resource system\(s\)\.

+ Develops, updates, and revises operations policies and standard operating procedures as needed\.

+ Maintains up\-to\-date knowledge and expertise on institutional policies and processes to ensure maximum efficiency and integration with functional processes\.

+ Builds positive relationships with key institutional team to ensure that policies and workflows are documented and meet institutional standards\.

+ Makes recommendations to leadership regarding data management and central data repositories to increase efficiency and streamline reporting\.

+ Responsible for data integrity, QA and reporting\. Produces high quality reporting provided to leadership at regular intervals and ad hoc\.

+ Serves as primary liaison with Finance, to address day\-to\-day process efficiencies and troubleshoot shared issues related to account creation, transactions, and budget management\.

+ Develops and updates website pages that include general content, workflows, how\-to guidelines, etc\.


+ Bachelor's Degree in related field


Approximately 4 years of related experience, preferably in an academic healthcare or research setting

Knowledge, Skills and Abilities

+ Demonstrated strong communication skills\.

+ Established leadership skills

+ Ability to multi\-task/handle simultaneous tasks and excellent project management skills\.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer\.
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