1+ months

Manager, ServiceNow

Weill Medical College of Cornell University
New York, NY 10007
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Position Summary

Responsible for providing guidance in functional design and system configuration\. Champions Weill Cornell Medicine's business requirements and leads the value creation initiatives with the leadership team\. Works directly with central administration and departmental users to gather business requirements and leads the analysis, planning, design, development, testing and implementation of these requirements as a solution\.

Job Responsibilities

+ Works with SMEs to identify prioritization of projects and open issues as it relates to their areas\. Responsible for working with SMEs and users to gather business requirements\. Identifies the process workflows necessary to meet business requirement\.

+ Owns and manages platform backlog, priority of work and delivery workflow\.

+ Collaborates with business and technology stakeholders, clearly understands their needs and communicates the teams roadmap\.

+ Facilitates stakeholder governance meetings to ensure platform direction benefits global users\.

+ Manages risks to delivery as they occur, ensuring clear communication with stakeholders\.

+ Serves as point of contact for ServiceNow strategy with current and prospective customers\.

+ Develops and maintains process for driving development efficiency within the ServiceNow team for internal customers\.

+ Facilitates stakeholder meetings within the organization related to the ServiceNow Portfolio\. Draws upon analysis of others and makes recommendations that have a direct impact\.

+ Manages and monitors SLAs and other enterprise reporting for the delivery team\.

+ Performs other related duties as assigned\.


+ Bachelor's Degree


Bachelors Degree and/or equivalent work experience\.

At least 3 \- 5\+ years of experience working in ServiceNow or Remedy, experience with agile development methodologies\.

Strong understanding of software delivery\.

Ability to dig into the product to identify value creation with expansion and re\-alignment to current roadmaps\.

Ability to supervise a team that works across time zones\.

Experience with offshore development partners\.

Process analysis and design experience\.

Well\-rounded digital & technology experience, spanning application development and IT operations\.

Previous Scrum Master experience a plus\.

Experience with ServiceNow preferred\.

Process design, documentation and requirements gathering experience desired\.

Emotional Intelligence training a plus\.

SDLC or DevOps management experience desired\.

Knowledge, Skills and Abilities

+ Extreme flexibility and responsiveness to changing situations\.

+ Excellent written and oral communication skills\.

+ Advanced analytical skills\.

+ Advanced time management and organizational skills\.

+ Advanced problem solving and deal with a variety of options in complex situations\.

Licenses and Certifications

Working Conditions/Physical Demands

As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties\. Such data may include protected health information personally identifiable information, student and financial data, staff data and research data\. Access to data within systems that contain significant portions of confidential records will be necessary to do your job however, viewing of that information in individual detail is generally incidental\. The privacy training course is required to be completed annually by all employees\.

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity Employer\. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information\.
Posted: 2019-09-16 Expires: 2019-11-16

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Manager, ServiceNow

Weill Medical College of Cornell University
New York, NY 10007

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