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ITS Departmental Liaison

Weill Cornell Medical College

New York, NY
Weill Cornell Medical College
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Job Details

Position Summary

This role owns and protects the relationship between the ITS Department and internal WCM clients\. This spans across the missions \(Education, Clinical Care, Research\) of Weill Cornell Medicine and includes key stakeholders such as Department Administration, Chairs, Faculty, Student Leadership, research scientists and staff and WCM administration, among others\. This role will market ITS services to decision makers at the mission and department levels and serve as an interface for departments and an escalation path for concerns and major IT issues\. Finally, this role is expected to provide education and training to the WCM community for several of ITS service offerings\.

Job Responsibilities

+ Act as a liaison and escalation point for departments for all service requests, improvements, changes, technical inquiries, projects, initiatives and escalations\.

+ Own and proactively manage a portfolio of key client relationships\. Build trusted relationships with stakeholders at all levels\.

+ Collect system requirements and document user concerns to support user strategies\. Work inside the user departments to ensure they are proactively leveraging existing technology and services and avoiding redundancy, waste, and policy conflicts\.

+ Communicate ITS enhancements and projects with users through meetings, lunch & learn sessions and through 1:1 outreach initiatives\. Educate the community on best practices and policies surrounding ITS services\.

+ Coordinate upgrades and training with staff and departments\. Assist in developing Service Delivery standards, policies and procedures for the organization\.

+ Maintain knowledge of industry trends and their potential impact to the Client

+ Consult and coordinate with other service and support partners including POIS, Library,Finance, RASP, NYP, vendors and the user sites to plan and implement ITS services, practices, and operations at these locations\.

+ Participate in projects representing users and/or departments and Client Services that include various phases and deliverables\.

+ Assists with the development of training and education materials, newsletters, and other communication tools


+ Bachelor's Degree in related field


3\-4 years related work experience\. Relevant professional experience can be substituted for a degree\.

Knowledge, Skills and Abilities

+ Ability to develop and maintain strong relationships built on mutual vision, trust, collaboration and accountability without direct lines of authority\.

+ Ability to effectively present information and respond to questions from the staff\.

+ Ability to prepare accurate and engaging correspondence\.

+ Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations\.

+ Can\-do mindset; focused on delivering change, overcoming roadblocks and reducing bureaucracy to benefit others while exhibiting a positive and enthusiastic attitude\.

+ Deals well with ambiguity and a fluid environment\.

+ Enjoys working collaboratively as part of a team as well as working independently to produce results\.

+ Excellent at prioritizing and balancing conflicting and/or competing priorities; to make independent decisions and judgments in keeping with the level of the position, and plan, prioritize, balance, and review a variety of projects\.

+ Has a strong desire to learn and continually improve\.

+ Must be able to adapt interpersonal skills to effectively communicate with different audience types \(eg , clinicians, operations leaders, etc\)\.

+ Must have excellent interpersonal \(written, oral presentation\) skills and have the flexibility to adapt to a constantly changing environment\.

+ Strong communications skills and customer service experience along with strong problem management skills\.

+ Team player\.

+ The qualified applicant must have the ability to assist end users and sponsors in a wide variety of situations with a positive and helpful attitude\.

+ Works dynamically and can effectively use problem solving and critical thinking techniques to produce results\.

Licenses and Certifications

Working Conditions/Physical Demands

Must be willing to work flexible hours, which may include early mornings, late nightsand/or weekends at times depending on project requirements

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer\.
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