1+ months

Information Technology Work Study- Off Campus (Chicago History Museum)

Devry University
Chicago, IL 60602
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Our IT department supports a Windows 2003/2008 LAN environment with 12 servers and approximately 125 Windows 7 Pro client workstations. We offer the opportunity to learn and gain real world experience. The work-study student will report to and work under the direct supervision of the Desktop Support Analyst to provide technical support and assistance to staff for computer, printer, and application problems.

ESSENTIAL FUNCTIONS:

  • Responds to assigned support requests in a prompt and professional manner.
  • Communicates basic user policies and procedures clearly and simply to users as needed.
  • Records all support requests and keeps track of our computer inventory and other equipment through our help desk system.
  • Assists in the setup, configuration, and deployment of computer systems.
    Sets up corporate accounts on clients\u0026rsquo; computers as well as configures connectivity to our Exchange e-mail server on mobile devices.
  • Installs third party applications including ODBC connectivity to our SQL databases.
  • Performs copier maintenance on a weekly basis.
  • Performs basic computer maintenance tasks as required.
  • Performs basic hardware and software upgrades as instructed.
  • Fulfills other daily required and assigned tasks.

OTHER DUTIES:

  • Assist with any additional assignments as required by the Director of Information Technology in absence of the Desktop Support Analyst.

QUALIFICATIONS:

  • Must have the desire to learn and expand his/her knowledge of the Microsoft Windows environment.
  • Must have a basic understanding of the Microsoft Office 2010, Office 365 applications.
  • Must be dependable and be able to work with minimal supervision at times.
  • Must be able to constantly lift, carry, or reposition equipment weighing up to 50 lbs.
  • Must be able to crawl under desks for making power or network connections.
  • Must be able to communicate well with staff.
  • Must be able to work well with others.
  • Must be an enrolled student.
  • High School diploma or equivalent.
  • Current Student in good standing and possess a GPA of 2.5 or higher.
  • Must be enrolled in a minimum of six credits per semester.
  • FWS fund eligible.
  • Computer skills and customer service attitude is critical.
Posted: 2019-01-25 Expires: 2019-04-25

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Information Technology Work Study- Off Campus (Chicago History Museum)

Devry University
Chicago, IL 60602

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