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Information & Technical Services Technician

Weill Medical College of Cornell University

New York, NY
Job Code:
Weill Medical College of Cornell University
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Job Details

Job Title Information & Technical Services Technician

JobID 6042

Location: New York, NY

Description Position Summary
Reports to the E.Access Manager and supports the work of both the Information Services and E.Resources Team. Responsible for providing customer service in support of basic reference, circulation, and technology troubleshooting, providing administrative support, as well as coordination of key library statistics and creation and management of shopping carts within the financial enterprise system.
Job Responsibilities
+ Staffs public service points such as the Reference Desk and provides traditional and virtual reference assistance including end.user instruction. Assists with general upkeep of the main Reading Room.

+ Coordinates key statistics across the library. Prepares monthly reports on key reference, circulation, instruction, and collection activities. This includes assisting with the preparation of annual and special reports.

+ Provides support for special projects happening within the unit. This may include performing background research, preparation of presentation materials, assistance with tracking project progress or planning special events.

+ Assists with the creation of library guides and updating the library’s website. Participates in library outreach activities such as tabling and exhibiting as needed.

+ Responsible for daily tasks such as screening, logging and prioritizing incoming mail, e.mail, telephone messages and appointments. Maintains various staff calendars. Updates and maintains staff records. Collects and processes time sheets.

+ Assists with all Business/Educational travel arrangements and conference registrations. Completes reimbursement forms.

+ Provides Administrative support for the Director as needed.

+ Responsible for raising shopping carts within the financial enterprise system and paying resulting invoices. Serves as a co.liaison to HR, Finance and Facilities.

+ Arranges and organizes meetings, prepares materials, records and transcribes minutes of meetings, distributes meeting materials including agendas, reports and minutes.

+ Coordinates office moves and handles space allocation forms.

+ Coordinates the unit’s annual activities report and assists with drafting the final report.
+ Bachelor's Degree in related field
+ Previous experience working in a library or related field.

+ Previous experience providing administrative support functions.

+ Working knowledge of Microsoft office suite and experience using platforms such as Wordpress, Libguides or equivalent programs.

+ Working knowledge of SAP, Learning Management System & Library Management System.
Knowledge, Skills and Abilities
+ Strong commitment to customer service.

+ Demonstrated strong oral and written communication skills, with a high fluency in English.

+ Excels at being part of a team.

+ Flexible mindset and willingness to learn.
Licenses and Certifications
Working Conditions/Physical Demands
+ Ability to work a flexible schedule, such as nights and weekends.

+ This position will initially and temporarily be assigned to the evening shift.
Weill Cornell Medical College in Qatar was established in 2001 as a partnership between Cornell University and Qatar
Foundation. The first medical school in Qatar and a pioneer of coeducation at university level, WCM.Q offers an integrated program of pre.medical and medical studies leading to the Cornell University M.D. degree. Teaching is by Cornell and Weill Cornell faculty, including physicians at Hamad Medical Corporation .HMC. who hold Weill Cornell appointments.
Enrollment has grown rapidly from 25 first year pre.medical students in fall 2002 to over 200 students from more than 30 countries as we entered our sixth year of operation in September 2007.
WCM.Q is part of Weill Cornell Medical College, which was founded in New York City over 100 years ago, and shares the same mission:
+ to provide the finest education possible for medical students

+ to conduct research at the cutting edge of knowledge

+ to improve health care both now and for future generations

+ to provide the highest quality of care to the community
Weill Cornell Medicine.Qatar is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer.

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