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Director of Outreach, Recruitment and Student Support Services, Categorical

Irvine Valley College

Irvine, California 92618
Job Type:
Job Status:
Full Time
Irvine Valley College
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Job Details

Director of Outreach, Recruitment and Student Support Services, Categorical

Irvine Valley College

Initial Screening Date:  05/21/2018


Pay Range: 8 - at $72,948 to $102,636 (salary placement in the salary range will be based upon comparable experience and qualifications; increases are given annually thereafter up to highest step)


Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).


PLEASE NOTE: In order to be considered for this opening, you must apply through the District website at https://jobs.socccd.edu


Summary Description:

A categorical position contingent upon funding from the Student Equity Program (SEP) and Student Success and Support Program (SSSP).


To plan, develop, organize, coordinate, direct and implement the outreach and recruitment programs, services, operations, activities and community relations established to recruit and assist community college students with an emphasis on local high school students and students participating in the Student Equity Program; assist in the selection and distribution of promotional and marketing materials related to outreach and recruitment; provide student success and support program guidance, orientation and guidance to current and potential students; prepare and administer program budgets; and ensure compliance with district and college policies and applicable state and federal laws and regulations related to college functions, including outreach and matriculation.


To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.



Receives direction from the Vice President for Student Services.

Works closely and collaborates with the Director of Student Life and Student Equity.

Works closely and collaborates with the Researcher for Student Equity Program (SEP).

Exercises functional and technical supervision over full and part-time classified bargaining unit staff, college work study students, temporary and seasonal professional, technical and support staff as assigned.


Knowledge of:

• Basic public information, public speaking, community relations, and marketing principles and practices. 

• Budget preparation and administration.

• Confidentiality requirements when dealing with personal and sensitive student information. 

• Correct English composition, grammar, spelling and vocabulary to include preparation of business correspondence and reports.

• District and college policies, procedures, organization, operations and objectives.

• Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students. 

• Educational advisement of K-12 students and community college students.

• Interpersonal skills using tact, patience, and courtesy. 

• Leadership and training techniques used in the development of a strong working team.

• Matriculation requirements and procedures at a community college. 

• Methods and techniques used in conducting promotional and information sessions for current and prospective students. 

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. 

• Oral and written communication skills.

• Pertinent federal, state, and local laws, codes, and regulations including Title V Student Success and Support Program and Student Equity Program requirements. 

• Principles and practices of planning and work organization. 

• Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. 

• Principles and procedures used in community college outreach and Student Success and Support/Student Equity programs and services. 

• Student outreach and recruitment strategies and techniques.


Ability to:

• Adapt to changing technologies and learn functionality of new equipment and systems. 

• Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach. 

• Collect, compile, and analyze detailed data related to assigned functions. 

• Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.

• Demonstrate interpersonal skills while using tact, patience and courtesy. 

• Develop, implement and evaluate the delivery of outreach services to students.

• Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs. 

• Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. 

• Establish and maintain effective working relationships with those contacted in the course of work. 

• Establish goals and timetables to meet program needs. 

• Implement and maintain filing and record-keeping systems. 

• Independently compose and prepare correspondence and memoranda. 

• Interpret and apply complex and technical State and federal laws and regulations related to outreach and matriculation.

• Maintain current knowledge of student outreach, recruitment, and enrollment and matriculation programs for a community college. 

• Maintain the security of confidential materials. 

• Perform and oversee the operation of computer, peripherals and software programs, including student information systems, database management, spreadsheet, word processing and specialized software.

• Plan and organize work to meet schedules and changing deadlines. 

• Plan, develop, organize, coordinate, implement, direct and evaluate comprehensive outreach programs to attract, enroll, orient, assist and retain community college students. 

• Prepare and administer budgets for assigned program areas.

• Prepare oral and written reports and recommendations. 

• Recruit, select, hire, train, mentor, supervise and evaluate the performance of assigned personnel. 

• Relate effectively to people of varied academic, cultural and socio-economic backgrounds.

• Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of matriculation procedures and policies. 

• Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.

• Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. 

• Use correct English usage, grammar, spelling, punctuation, and vocabulary. 

• Work effectively with others to achieve common goals related to student services including outreach, recruitment and matriculation. 

• Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. 

• Work within the policies, functions, and requirements of area of assignment.


To Apply:

Please visit the District’s Employment Opportunities website at https://jobs.socccd.edu for a detailed job description, to learn more about the District and to complete an on-line application.  


NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country.  





Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent of Bachelor’s degree from an accredited college or university with major course work in business or public administration, social sciences, liberal studies, communications, education, counseling, or a closely related field.


Five years of increasingly responsible and directly-related paid work experience in an area of student services, such as student outreach, recruitment or matriculation, preferably in an institution of higher education, including one year of supervisory experience.


A valid California driver’s license and proof of insurability is required to drive a district or personal vehicle to other locations, such as local high schools, to conduct work.

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