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Clinical Program Supervisor-Elder Abuse

Weill Medical College of Cornell University
New York, NY 10007
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Position Summary

The NYC Elder Abuse Center at Weill Cornell Medicine \(NYCEAC\) works with local, statewide and national partners to develop and implement innovative and collaborative approaches to the complex problem of elder mistreatment and to improve the ways professionals, organizations and systems respond to it\.

In 2016, a NYCEAC study found that friends, family members and neighbors "concerned persons" experience significant distress when helping elder abuse victims, leading to the creation of NYCEACs Elder Abuse Helpline for Concerned Persons, the first of its kind in the country\. Additional research has highlighted the important role concerned persons play in helping older victims accept formal services\. The Helpline is a free and confidential phone\- and internet\-based service which provides concerned persons with education about elder abuse; referrals to help the elder victims as well as the concerned person deal with the impacts of the abuse; and supportive counseling for concerned persons, because we know that the impact of elder abuse goes beyond what the elder abuse victim directly experiences\.

NYCEAC recently received three\-year grant funding from the NYS Office of Victim Services that will allow us to expand the Elder Abuse Helpline services throughout New York State through a collaboration with Lifespan of Greater Rochester, Inc\.

Job Responsibilities

+ Provide programmatic leadership to ensure that the Helpline meets the highest standards for service delivery\.

+ Ensure that grant deliverables are being met in a timely manner, which includes overseeing all aspects of data collection and reporting to funder, andsuccessful implementation of an online service directory for assisting users of the Elder Abuse Helpline\.

+ Oversee all aspects of statewide programmatic expansion\. Work closely with subcontracted partner to ensure that program goals and objectives are understood and to promote communication\.

+ Hire and directly oversee all Elder Abuse Helpline staff to ensure overall program quality\. Coordinate the Helplines Advisory Board volunteers\.

+ Provide direct phone and email assistance to Elder Abuse Helpline callers\.

+ Oversee quality assurance efforts and program evaluation activities\. Coordinate needs assessments and victim satisfaction surveys to assess and improve service delivery\.

+ Facilitates the development and implementation of a NYC\-metro expansion plan\. Coordinate and collaborate with statewide resources to identify referral services\.

+ Monitor the Elder Abuse Helpline budget expenditures\.

+ Represent the program and the needs of concerned persons at professional and public venues, including conferences involving travel\.

+ Performs other duties as assigned\.


+ Master's Degree in related field


+ Masters degree in social work, psychology or counseling required

+ Demonstrated experience of ability managing programs \(including supervising staff\), budgets and reporting to funders

+ Demonstrated experience providing counseling services

+ Experience facilitating strong partnerships and working in teams highly desired\.

+ Appreciation of cultural humility and how to infuse that into the work of the Elder Abuse Helpline highly desired\.

+ Strong knowledge base in aging and elder justice issues highly desired\.

Knowledge, Skills and Abilities

+ Strong verbal and written communication skills\.

+ Ability to work independently and as part of a team

+ Excellent planning, organizational and time management skills

+ Proficient in Microsoft Office Suite\.

+ Demonstrated supervisory skills\.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity Employer\. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information\.
Posted: 2019-09-11 Expires: 2019-10-12

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Clinical Program Supervisor-Elder Abuse

Weill Medical College of Cornell University
New York, NY 10007

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