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Client Service Associate

Weill Cornell Medical College

New York, NY
Weill Cornell Medical College
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Job Details

Position Summary

This role works to maintain and improve departmental client satisfaction\. Serves as a liaison between the clients and the practice to optimize the level of patient care and to continuously promote the services available within the practice\.

Job Responsibilities

+ Develops and maintains positive working relationships with existing clients and institutions, including visiting client offices on a consistent basis\.

+ Advises management of all issues relating to quality of service\. Works with Administration to achieve efficient service to clients\. Creates and follows up on client satisfaction surveys\.

+ Monitor external courier issues and resolve any discrepancies\.

+ Coordinates specimen collection, transport, storage and processing\.

+ Keep website updated with case presentations and picture gallery updates\.

+ Update departmental marketing material and monitor monthly statistics and identify any trends\.


+ Bachelor's Degree


Knowledge, Skills and Abilities

+ Demonstrated ability to build and maintain relationships with multiple constituents\.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer\.
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