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Application Trainer & Support Specialist

Weill Cornell Medical College

New York, NY
Weill Cornell Medical College
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Job Details

Position Summary

Plans, delivers and supports all training and support related activities for all applications supported by Ambulatory Clinical Information Services \(ACIS\) within the Weill Cornell Physician Organization and other affiliated systems within Weill Cornell Medicine and New York Presbyterian Hospital\.

Job Responsibilities

+ Evaluates levels of training needed by end users so that they can achieve proficiency in required system applications\. Customizes and delivers ad hoc training programs using various methods to meet user specific needs and deficiencies\.

+ Assists in the scheduling of customer training, sets up of the training environment \(including hardware and software configurations\), conducts training and evaluates outcomes and any follow up activities\.

+ Assists in the resolution of technical support issues; acts as a support resource to troubleshoot and answer or triage application related questions from users\. Follows\-up on issues to ensure timely resolution\.

+ Performs demonstrations and other presentations as required on the various applications\. Participates in testing of new applications, modules, and functionality\.

+ Maintains training logs and rosters; supports the creation and distribution of the training calendar\.

+ Creates and maintains documentation in the form of educational programs, evaluations, job aids, and other related items for use in the delivery of training in all supported applications\.

+ Keeps informed on industry best practices, regulations and PO policies and updates documentation as needed in a timely manner\.


+ Bachelor's Degree in related field


Approximately 2 years of combined experience training in an ambulatory clinic setting and working with clinicians, especially physicians, and office staff\.

Epic Certification is desired from outset, but must be acquired during the first year\. Maintenance of specific module certifications is desirable and is determined over time by ACIS leadership\.

Experience in Instructional Design or Adult Education \(IT or clinical\) preferred\.

Industry certification \(e\.g\. Physician Assistant, Registered Nurse\) is preferred\.

Experience working with computer based learning tools is desired\.

Knowledge, Skills and Abilities

+ Ability to discuss general system attributes and specific capabilities and features in a group presentation setting and to work with others in a matrix management environment\.

+ Demonstrated ability to develop proficiency with unfamiliar toolsets is required\.

+ Demonstrated working knowledge of EMPI, ADT, Registration, Scheduling, Billing, Clinical and ancillary systems utilized in hospitals and physician practices including applicable interfaces\.

+ Ability to work under tight deadlines while providing high\-quality work\.

+ Demonstrated proficiency with all Microsoft Office Applications \(including Project and Visio\), Microsoft SharePoint, and project management/scheduling software\.

+ Demonstrated organizational skills, multi\-tasking, prioritization, critical thinking, analysis, and decision\-making\.

+ Demonstrated excellent verbal and written communications, and interpersonal skills\.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world\. Our doctors and scientists\-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization\-are engaged in world\-class clinical care and cutting\-edge research that connect patients to the latest treatment innovations and prevention strategies\. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U\.S\. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey\. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork\-Presbyterian Hospital/Weill Cornell Medical Center, NewYork\-Presbyterian/Lower Manhattan Hospital, and NewYork\-Presbyterian/Queens\. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients \- the center of everything we do\. Weill Cornell Medicine is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer\.
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